Prepay Operations Manager

Applications must be submitted by August 8, 2010.
 
First Choice Power (FCP) is a long standing and well established deregulated retail electric provider in Texas.  FCP serves more than 230,000 commercial and residential customers and has annualized revenues in excess of $500 million.  FCP is a fast paced, mid sized company dedicated to changing the deregulated electricity landscape, both for our employees and our customers.   FCP is a subsidiary of PNM Resources (NYSE: PNM).
 
JOB DESCRIPTION – Prepay Operations Mgr

SUMMARY: 
 
Provides day-to-day administration and monitoring of outsourced back-office operations in support of First Choice Power's new and growing pre-paid electricity offering.  This includes: assessing actions, responding to vendor inquiries and issues, creating and executing the vision and strategic goals of First Choice Power.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 
Facilitates regular communication about daily operations and/or projects to ensure key performance indicators are achieved maintained through the outsourced vendors and owners for assigned clients/projects

Ensures work activity within revenue management outsourced operations including billing, cash management, remittance and collections are performed adequately

Works with various departments including Sales & Marketing, Pricing and Accounting to ensure accurate and timely communications regarding new projects and/or change activities

Monitors performance and quality of vendor obligated back-office tasks to maintain and improve performance

Ensures billing programs, payment postings and collection processes are complete, timely and accurate

Provides guidance on back-office procedures and ensures procedures are followed for all pre-paid back-office operations

Ensures assigned Sarbanes Oxley controls are complete and that evidence and remedies are provided within timeline
 
COMPETENCIES: 
 
General knowledge of billing, collection and other revenue management activities within the Texas deregulated electricity market

Demonstrates an understanding of the dynamics and value drivers associated with the FCP business model

Ability to use innovation and creativity to integrate different ideas and perspectives and solve problems

Anticipates risks and encourages appropriate risk taking to achieve business goals, ensuring contingency plans to manage risk

Ability to multi-task and effectively manage time in a dynamic environment

Ability to analyze successes and failures to identify opportunities for improvement

Excellent listening and observation skills

Ability to demonstrate sound judgment

Ability to demonstrate advanced interpersonal skills       

Ability to maintain positive and productive working relationships with various individuals and groups  
 
MINIMUM EDUCATION AND/OR EXPERIENCE

Bachelor's degree from a four-year college or university, preferably in business administration, accounting, management, or finance, with five to seven years of related experience, to include two years of Vendor or Operational experience, or equivalent combination of education and/or experience related to the discipline.

PNMR is an EEO/AA employer.  Women and minorities are encouraged to apply.